TENA SmartCare Starter Kit
The TENA SmartCare Change Indicator works with the TENA SmartCare Family Care app on your smartphone to provide you with notifications of when the TENA SmartCare Change Indicator indicates a urinary incontinence episode. The TENA SmartCare Change Indicator is designed to work with TENA absorbent products.
This will allow you to focus on the more important aspects of your loved one’s care and they will enjoy less intrusions and improved sense of dignity.
When you order a Change Indictor you will receive*: •1 Gateway •1 Transmitter •2 Sensor Strips (of the size you choose) •2 Transmitter batteries •1 Guide book
*Starter Kit will not include cell phone or absorbent product
Please read the product details section for the recommended Absorbent Product to use.
- BENEFITS FOR YOU: Helps you decide when to change reducing the need for guessing
- BENEFITS FOR YOUR LOVED ONE: Less intrusions, improved sense of dignity and less risk of leakages
- ALERTS: Receive alerts on your smartphone that it’s time to consider a change of your love one’s absorbent product
- EASY-TO-USE: Components easily and quickly attach, connect and activate
- SUBSCRIPTION: TENA will send replacement batteries and sensor strips every six months
- COMPATABILITY: Works with iPhones or Android smartphones
- MULTIPLE SIZES: Sensor strips come in sizes 1, 2 or 3.
Absorbent products that work with the SmartCare Indicator:
For TENA Super Briefs:
- Size 1 Kits = XS and S
- Size 2 Kits = M
- Size 3 Kits = L, XL, XXL
For TENA Intimates Underwear:
- Size 1 Kits - any size of TENA Intimates Underwear
Other helpful products for caregivers:
Automatic Enrollment in TENA Subscription Service For Replacement SmartCare Components Upon Purchase of Starter Kit
When you purchase a starter kit, you will be automatically enrolled in a subscription service for replacement components contained in the starter kit. We will send you 2 replacement batteries and 2 sensor strips every 6 months. Your subscription costs $18.00 a month, which is in addition to the cost of the starter kit and any TENA absorbent products you purchase. TENA absorbent products must be purchased separately. We will automatically charge you, every 30 days from the date of purchase, using the payment information you have provided. BY COMPLETING A PURCHASE, YOU AUTHORIZE ESSITY TO INITIATE RECURRING, PAYMENTS FOR THE SUBSCRIPTION SERVICE.
You acknowledge that each subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of a subscription. Each subscription will continue until cancelled by you or until we terminate access to or use of the services. You can cancel a subscription at any time in the following ways: call 1-866-ASK-TENA (1-866-275-8362) or send an e-mail to Support@us.tena.com. YOU MUST CANCEL YOUR SUBSCRIPTION AT LEAST TWO DAYS BEFORE THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD TO AVOID THE BILLING OF FEES FOR THE NEXT RENEWAL PERIOD.
SmartCare Change Indicator Return Policy
If you would like to return the TENA SmartCare Change IndicatorTM, please call us at 1-866-ASK-TENA (1-866-275-8362) within 30 days of purchase.
- Customer Service will send a return label you can use to send the item back.
- A refund will be issued upon receipt of the product.
- There are no restocking fees
TENA does not accept returns on products not bought on our website. If you purchased your TENA product from another website or at a retail store, please contact their customer service to find out how to return the product.
A: The Change Indicator is designed to reduce the need for frequent, unnecessary manual checks and help you decide the best time to change your loved one’s absorbent product. This can provide better comfort for your loved one and more peace of mind for you.
Q: How dose the Change Indicator work?
A: The Change Indicator tracks the amount of urine in TENA products. This information is then sent via the gateway and processed by Essity. Finally, a notification on the saturation status of your loved one’s absorbent product is sent to the TENA SmartCare Family Care app on your smartphone.
Q: Does the Change Indicator detect feces?
A: The Change Indicator does not detect feces. For frequent faecal episodes, manual checking is still required.
Q: Has the Change Indicator been clinically tested?
A: Yes. To date, one clinical study has been carried out with more scheduled. The Change Indicator is CE-marked and registered by the FDA in the US as well as Health Canada.
Q: Is my data protected and secured?
Q: Do I need WiFi at home in order to use the Change Indicator?
A: No, the system operates without WiFi. It uses the mobile network.
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