If you are a resident of the Supplemental States, you can exercise any of your rights as described in this Policy and under applicable State Privacy Laws.
If you have an account or are a member of a loyalty program, you can exercise your right to access, portability and rectification under your account pages, where you also can delete your account.
Except as provided for under applicable privacy laws, there is no charge to exercise any of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may (as permitted under applicable State Privacy Law):
- Charge a reasonable fee taking in account the administrative costs of providing the information or taking the action requested; or
- Refuse to act on the request and notify you of the reason for refusing the request.
What Personal Information Do I Provide to Verify My Identity?
We take the privacy of your personal information seriously and want to ensure that we provide only you with your personal information. Applicable law also requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the
- First name*
- Last name*
- Email address*
- Phone number
In some instances, we may ask you to provide documentation to verify your identity. If this happens, we will reach out to you directly with this request.
What If You Can’t Verify My Identity?
If we can’t verify your identity, we will not be able to process your request to know what personal information we have about you or to delete the personal information we have about you. If we are unable to verify your identity with a high degree of certainty, we will only be able to provide a report with category-level information and we may not be able to delete some of your information.
If you are submitting a request on behalf of another person, we require valid documentation demonstrating your authority to submit this request. This can be a letter or other documentation signed by the Supplemental State resident authorizing you to submit this request.
How Do I Send You My Documentation?
If you submit a request here, you must include the appropriate above-listed documentation for us to act on your request. If you submit your request over the phone by calling us at 1-866-722-6659 (Toll-free), you will also be asked to email your forms to firstname.lastname@example.org.
Response Timing and Format
We will confirm receipt of a request within 10 days and provide information about how we will process the request. We endeavor to substantively respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosure we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.